Dedicated link to ArenaIT was severed at 11:30 PM on November 4, 2004 (Thursday). Unable to contact the System Admin of ArenaIT get him to resolve the issue.
Came to the office at 10AM on Friday to facilitate the repair of the link.
Waited till 3PM and made numerous calls to ArenaIT office (Rezaul) and Mostafiz (System Admin) to get the issue resolved in the shortest possible time.
However, the two redundant links via their POP at Gulshan - 2 were also out of service, therefore, all 3 links were down. No resolution to problem.
Link was restored at 10:30 AM on Saturday, November 6 after a 36 Hour outage. Talked to the MD of ArenaIT regarding the problem.
All redundant links will be checked every Thusrday afternoon to ensure that alternatives are available during the weekend if there is an outage.
Came to the office at 10AM on Friday to facilitate the repair of the link.
Waited till 3PM and made numerous calls to ArenaIT office (Rezaul) and Mostafiz (System Admin) to get the issue resolved in the shortest possible time.
However, the two redundant links via their POP at Gulshan - 2 were also out of service, therefore, all 3 links were down. No resolution to problem.
Link was restored at 10:30 AM on Saturday, November 6 after a 36 Hour outage. Talked to the MD of ArenaIT regarding the problem.
All redundant links will be checked every Thusrday afternoon to ensure that alternatives are available during the weekend if there is an outage.
posted by mhkhan @ 10:41 AM
